Support

Before using the contact form below, please make sure you have followed the basic trouble-shooting tips below.

Read the FAQ.

Your first port of call for help should be the FAQ. If that doesn’t help, you should proceed with the guidelines below.

Restart your Device.

A lot of issues are easily resolved by simply restarting your iPhone or iPod touch. If you are having problems, try this first. This is less of an issue with the 3GS, but it’s easy to run out of memory pretty quickly on the older devices. Restarting usually solves a lot of app issues.

Re-download and Re-install the Application.

If restarting doesn’t help, you should try re-downloading the application and installing it again. You may not have the latest version of the application and maybe we already fixed your issue in an update. Another possibility is having corrupt data and a re-installing should fix that. If you want to remove the application from your device first, that’s just fine. You’ll need to reconfigure your accounts when you re-install the app, but your data is stored in the cloud so you won’t lose anything.

I still need some help

Use the contact form below to describe the nature of the problem in as much detail as you can. The more information you provide, the better the chances of finding a solution.